Terms & Conditions

Kingdom Burger
Online Selling – Kuwait – Food & Restaurant

Last Updated: 23-07-2026

Welcome to Kingdom Burger. These Terms & Conditions govern your access to our website, mobile ordering platform, social media ordering channels, and related services. By placing an order with Kingdom Burger, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Acceptance of Terms

By accessing our website or placing an order through any available platform, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our services.

2. Eligibility

You must be legally capable of entering into binding agreements under the laws of Kuwait.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are authorized to use the selected payment method.
You agree to pay the full amount shown during checkout.

3. Products & Menu Availability

Kingdom Burger specializes in freshly prepared burgers, sandwiches, fries, beverages, desserts, and related food items.

Please note:

Menu items are subject to availability.
Certain products may be unavailable without prior notice.
Images displayed are for illustration purposes only.
Portion sizes and presentation may vary.
Prices may change at any time without prior notice.

4. Order Acceptance

Submitting an order does not automatically guarantee acceptance.

Kingdom Burger reserves the right to:

Accept or decline any order.
Cancel orders due to stock shortages.
Refuse suspicious or fraudulent transactions.
Limit quantities purchased.

Customers will be notified if an order cannot be fulfilled.

5. Pricing

All prices are displayed in Kuwaiti Dinar (KWD).

Prices:

Include applicable taxes where required.
Exclude delivery fees unless otherwise stated.
May change without prior notice.

The final amount payable will be displayed before payment confirmation.

6. Payment Methods

We accept approved payment methods including:

KNET
Debit Cards
Credit Cards
Apple Pay (where available)
Google Pay (where available)
Cash on Delivery (if offered)

Payments are processed securely through authorized payment providers.

Kingdom Burger does not store customers' card details.

7. Delivery Policy

Delivery service is available only within designated delivery zones.

Delivery times are estimates only and may vary due to:

Traffic conditions
Weather
Peak business hours
Public holidays
Driver availability

Kingdom Burger is not responsible for delays beyond reasonable control.

8. Customer Responsibilities During Delivery

Customers must:

Provide an accurate delivery address.
Include a reachable phone number.
Be available to receive the order.

If delivery cannot be completed due to incorrect information or customer unavailability, additional delivery charges may apply.

9. Pickup Orders

Customers selecting pickup must:

Arrive at the selected location during operating hours.
Present any required order confirmation.

Orders not collected within a reasonable period may be discarded without refund due to food safety standards.

10. Food Quality

Our meals are prepared fresh upon receiving your order.

Customers should consume food promptly after delivery.

Kingdom Burger is not responsible for:

Food quality after extended delays in consumption.
Improper storage by customers.
Reheating methods affecting food quality.

11. Food Allergies

Some menu items may contain:

Gluten
Dairy
Eggs
Soy
Peanuts
Tree Nuts
Sesame
Seafood
Other allergens

Customers with food allergies are responsible for contacting us before ordering.

Kingdom Burger cannot guarantee an allergen-free kitchen environment.

12. Order Modifications

Orders may only be modified before preparation begins.

Once preparation starts:

Changes cannot be guaranteed.
Additional charges may apply.

13. Order Cancellation

Orders may be cancelled only before food preparation begins.

Once preparation has started:

Orders cannot be cancelled.
Refund eligibility will be determined at Kingdom Burger's discretion.

14. Refund Policy

Refunds may be considered when:

Incorrect food was delivered.
Items were missing.
Payment was processed incorrectly.
The order could not be completed.

Refunds are not provided simply because of:

Personal taste preferences.
Customer ordering mistakes.
Minor presentation differences.

Approved refunds are processed using the original payment method whenever possible.

15. Promotions & Discount Codes

Promotional offers:

Are available for limited periods.
Cannot be combined unless explicitly stated.
Have no cash value.
May be modified or withdrawn without prior notice.

Kingdom Burger reserves the right to cancel promotions resulting from misuse.

16. Loyalty Programs

If available:

Reward points have no cash value.
Points may expire.
Kingdom Burger may modify or terminate loyalty programs at any time.

17. Gift Cards & Store Credit

Where available:

Store credits cannot be exchanged for cash.
Lost promotional credits may not be replaced.
Expired credits cannot be reactivated unless required by law.

18. Customer Conduct

Customers agree not to:

Submit false orders.
Abuse customer service staff.
Attempt payment fraud.
Interfere with website functionality.
Upload harmful software or malicious code.

Violation may result in suspension of services.

19. Intellectual Property

All content including:

Logos
Branding
Photography
Product descriptions
Website design
Graphics
Marketing materials

belongs exclusively to Kingdom Burger and may not be copied or reproduced without written permission.

20. Third-Party Services

Orders may involve third-party providers including:

Payment gateways
Delivery companies
Technology providers

Kingdom Burger is not responsible for the independent policies of these providers.

21. Limitation of Liability

To the maximum extent permitted by Kuwaiti law, Kingdom Burger shall not be liable for:

Indirect damages.
Loss of profits.
Delivery delays beyond reasonable control.
Technical interruptions.
Force majeure events.

22. Force Majeure

Kingdom Burger shall not be responsible for delays or failures resulting from:

Natural disasters
Government actions
Internet outages
Labor disputes
Pandemics
Severe weather
Utility failures

23. Privacy

Customer information is handled according to our Privacy Policy.

By using our services, you consent to the collection and processing of information necessary to complete your orders.

24. Changes to These Terms

Kingdom Burger reserves the right to update these Terms & Conditions at any time.

Updated versions become effective immediately upon publication.

Customers are encouraged to review these Terms periodically.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws and regulations of the State of Kuwait.

Any disputes shall fall under the exclusive jurisdiction of the competent courts of Kuwait.

26. Contact Information

For questions regarding these Terms & Conditions or your order, please contact Kingdom Burger through the official communication channels listed on our website or social media pages.